Inclusion Services helps AES America Services, a regional AES Corporation business unit, improve communication to a worldwide audience and deliver key business information to its customers.
Background
AES is a global power company with generation and distribution businesses. With a portfolio of thermal and renewable fuel sources, the company provides affordable and sustainable energy in 29 countries. It employs 27,000 workers, all of them committed to operational excellence and meeting the world’s changing power needs.
AES America Services provides IT support and services to the companies of AES Corporation, with dedicated support lines, web presence and cutting edge knowledge of SAP® modules, parameterization and implementation.
In order to empower the relation with its customers, AES America Services decided to implement a customer-oriented web portal. AES chose Inclusion Services, with extensive financial experience, to develop a new web presence, including a secure customer-only extranet access, image rebranding and site reorganization.
The Solution
Inclusion Services developed a new website using Microsoft® .NET technologies. The website provides a new communication channel that enables a clear, precise and interactive experience to its customers. Its social media features makes sharing information easy and convenient.
The secure extranet allows customers access key business information and support indicators and it converts the site into a integral tool for decision making. The automated data gathering and processing routines let customers have a real-time vision of the business whenever they need it.
The Result
Today, the website and tools developed by Inclusion Services gives AES America Services a brand new image and creates a channel that makes communication easy and convenient.
Partnership with Inclusion Services has provided the following benefits for AES’s business:
- Accelerate business process transformation and achieve meant of world-class performance through standardized and streamlined operations.
- Deploy meant of a global unified solution across all AES business units to support the business that includes standardization and process improvement while maintaining high degree of control and compliance.
- Mitigation of risks during transition time and implementation of new tools, systems and technologies.
